[China Glass Network] In the process of communication with customers, sales personnel must not only use civilized language, maintain a modest attitude, but also pay attention to some details in the way of communication and conversation. When you talk to your customers, you should avoid the following "seven mouths". Otherwise, even if you are clever and eloquent, the eloquence is extraordinary, the products are excellent, and the price is low. As long as the customer is inadvertently annoyed, the orders will be flew away.
(1) Taboo "shut up" during conversations with customers
The so-called "shutdown" is a statement, so that the conversation is cold in disguise, resulting in undesirable consequences. In the process of talking to customers, they are always silent and will be regarded as not interested in what the customer is saying. Originally, the two sides had a very happy negotiation. One party suddenly "stayed" and would be understood as "protesting" against the other party or getting tired of the topic. Therefore, in the event of a "pause" in the unintentional conversation, the salesperson must find a way to introduce a new topic as soon as possible, or transfer the old topic to stimulate the customer's conversation.
(2) Taboo "interrupting" in conversations with customers
The so-called "interruption" means that in the process of the customer's speech, he suddenly inserts a sentence and interrupts the customer's words.
Under normal circumstances, sales personnel should not interrupt the customer's speech, and insert a mouth from it, so that they will take the lead and disrespect the customer. If you really want to express your own different opinions about what the customer said, you need to wait for the customer to finish the conversation.
If you intend to supplement what the customer said, you should first obtain the customer's consent, first explain "Please allow me to add a little", and then "plug in". However, the time of "interrupting" should not be too long, and the number of times should not be too much, so as not to interrupt the customer's thinking. When there is an emergency to interrupt the customer's conversation, you must first say "I'm sorry."
(3) Taboo "dirty mouth" during conversation with customers
The so-called "dirty mouth" is a language that is uncivilized and full of mouths that are "dirty, chaotic, and poor." Being a quality salesperson is taboo.
(4) Taboo "oil nozzle" in conversation with customers
The so-called "oil nozzle" is to speak slick, endlessly humorous. Talking humor is a noble education. In a proper situation, speaking in a humorous language can make people feel free and relaxed. In addition, it has multiple roles such as aesthetic pleasure, criticism and satire. However, humor also needs to distinguish between occasions and objects, and needs to take into account their own identity. If there is a "quietness and silence" everywhere, it is possible that the "fallen" will be the oily slippery, which will cause customers to resent.
(5) Taboo "poor mouth" in conversation with customers
The so-called "poor mouth" is to love to talk nonsense, love to make jokes. Those who love to play "poor mouths" will take customers to tease, make fun of, and dig hard. It’s not a matter of words, the words are confusing together; the people who play "poor" are both depressing and annoying.
(6) Taboo in the conversation with customers
The so-called "striking mouth" is to like to argue with others and like to use strong words. They think that "the truth is always in their own hands" and that they are always right. The salesperson who loves "striking" is "not arguing for three points, and it is reasonable to not let people". Such people are not welcomed by customers.
(7) Taboo "knife mouth" in conversation with customers
The so-called "knife mouth" is to speak harshly and likes to hurt people. Every customer has their own privacy. When the customer intentionally avoids talking, the salesperson should not "break the casserole and ask the end". Everyone has their own shortcomings and is not willing to show it to people, so it should not be When talking, "Which pot does not open?" As the saying goes: "Good words, three winters, warm words, hurt people in June cold." The mouth of the knife-like people, everywhere the enemy, from time to time, violated the taboos of businessmen "and Qi Shengcai", will eventually be brewed because of their own shortcomings Bad consequences.
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